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FAQs

How are the canvases made?

They are printed on a satin finish canvas and hand stretched.

How are mugs made?

Mug is inkjet printed. After printing, the transfer paper is wrapped around the mug and the image on the transfer paper is mirrored. Heat and pressure is applied to transfer the image. Printed dye is mixed with the coating. The image then becomes part of the mug.

How are your products packaged for shipment?

We package each item based on dimension requirements to ensure protection during shipment. Generally, frames and canvases are usually shipped in corrugated boxes, ranging in dimensions of 26x20x18 to 28×5.5×38, and posters are shipped in kraft tube boxes with plastic end caps.

How do you package frames?

Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

What if the order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. We’ll cover the costs of reprinting and shipping a replacement order for you.

How can I check the status of an order?

From your Bellfish Dashboard you will see your order history under Orders. When choosing a specific order, a new window will appear with additional details.

Does Bellfish ship to all countries?

No, we don’t ship to some countries because of legal restrictions or shipping carrier limitations.

For now, Bellfish doesn’t ship orders to Crimea, Cuba, Iran, Iraq, Syria and North Korea. This list may change periodically.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility.

How should I wash my printed garments?

We use the latest direct-to-garment (DTG) printing technology to offer a wide variety of design color options and printable garments at an affordable price. The DTG ink in this process is different from the ink screen printers use. Keep in mind that the original manufacturer’s care instructions don’t take into consideration the DTG printing process.

Be wary of washing and drying on a high setting, especially when the garment is 100% cotton. High-temperature washes can fade and crack the print, and a high-temperature dryer settings can shrink the garment, as well as damage the print.

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received.

What if a frame breaks during shipment?

We guarantee each product from the moment it leaves our shop to the point it is received by you.

If any order arrives broken, damaged, incomplete, or wrong, we will reship their order to ensure they are satisfied with the product.

What if the product is damaged in the mail?

We ask for photo verification of the damaged goods sent us, then we’ll gladly send a replacement at no cost to you.

What is the maximum file size of a print file?

The maximum print file size that can be uploaded or synced in Bellfish is 200mb.

In Photoshop and Illustrator, should I save my file as “Save for Web”?

Please save your file using only the voice Save as, because saving files as Save for Web will automatically decrease the graphic’s resolution to 72 DPI. This may result in low quality and sizing issues with the final print.

What is DPI, resolution and actual print file size?

These are terms to help you get started:

  • Resolution is the measure of pixels in the display, usually expressed in measurements of width x height. For example, a monitor that is 1920 x 1080 is 1920 pixels across and 1080 pixels down.
  • DPI (menas dots per inch) is the number of dots in a printed inch. The more dots the higher the quality of the print.
  • Actual size is best described with actual numbers. Let’s say you have a 5”x5” shape at 100dpi, but you need to make it a 10”x10”. If you simply scale it to twice its original size you go from 5”x5” to 10”x10”. Since the size has now doubled, your resolution has been cut in half- that particular part of your graphic, is now 50 DPI.

When you’re submitting your print files, we ask that they’re at least 150 DPI and at actual size. The resolution of any file is only as good as the dimensions.

Can I submit print files in 300 DPI resolution?

Shirt artwork is optimal at a minimum of 150 DPI: we do accept higher resolution files, but it is best not to exceed 300 DPI.

For accurate prints, we recommend that the final artwork be submitted at a minimum of 150 DPI resolution, but we do also accept 300 DPI files.

How does the affiliate program work?

Click here to read more.

How can I contact you?

Fill out the form in the dedicated section, please.

Where do I find the customers’ reviews?

On the homepage: they are continuously up-to-date.

How do I sign up for the newsletter?

In the footer you can write your e-mail to receive news.

How can I receive products’ and contents’ news?

Sign up for the newsletter and stay tuned via Bellfish’ social media platforms (Facebook, Instagram, Twitter).

Can I unsubscribe from email newsletter?

Of course! You can find the button «unsubscribe» in the recent email.

How can I become an affiliate in the Artist’s section?

Bellfish allows everyone would like to realise his/her contents for our products to do that. You can send your drawings and sketches to our team. If It’s interesting for us, we’ll include It in our shop and we’ll recognise you royalties for every item sold.

How can I upload my graphics?

Click here to read more.

How does Bellfish work?

Click here to read more.

How can I include your SDK?

In the section called Integration will be applied all the information referring to the inclusion of SDK in the existing apps. At the moment, our SDK are developed in native technology (Swift)  Apple and Android. The purchase of our SDK is available here.

Which requirements a holding should have to become your partner?

The only one requirement consists in the technology used in the development of Its app. In fact, the SDK developed by our team is based on native language (Swift and Android). You can ask your technical team about the technology used in your app.

Where can I download the Bellfish’ app?

The iOS app is available on the App Store. The Android app is available on Google Play.

How does the app work?

Click here to read more.

Can I participate actively in the creation of the blog’s contents?

No at the moment, we regret.

Can I download a list of Bellfish’ products?

Yes! Download a file of all our products here. It includes details about every product and It is always up-to-date.

What happens when a product is ordered, but the supplier’s out of stock?

If your order has any items that are out of stock at our suppliers, we’ll notify you immediately in the confirmation email you’ll receive about your order. How can you do if a product is out of stock?

  1. Switch to an alternative product
  2. Wait for products to come back in stock, but we can’t predict how long you have to wait.
  3. Cancel the order and issue a refund.

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